Your Health & Safety
At One Hundred Shoreditch, maintaining high levels of health and safety will always be vitally important to us. Following the pandemic, we have evolved standards to reassure you that we are taking your safety seriously and that we are committed to offering our guests and friends an exceptional hospitality experience.
- Contactless payments
- Hand Sanitiser stations
- Regular employee health checks
- Contactless menus available
- Medical grade cleaning procedures
- All information available through hotel app
- Mobile pre-check-in/out and digital room key
covid-19 frequently asked questions
Are your team trained and how are you looking after them?
We have worked closely with our health and Safety provider (Clifton Healthcare) to ensure we take the necessary measures to adapt the operation to the needs of our guests and team.
All of these measures have been risk assessed and we have a received a full audit of this. Training is completed as part of Onboarding programs and audits will be complete by 28th February 2022.
All teams have completed Covid-19 specific training modules through our online training platform.
Our team have been provided with emergency and quarantine procedures to support them in such cases for guests and team.
Our team have been provided with the necessary PPE to carry out their work safely and general health screenings have become a part of the daily routine for all concerned.
Do I have to wear a face-covering at the hotel?
This is entirely at your own discretion.
Can I check in and out with minimal interaction?
You will receive an email 24 hours prior to arrival allowing you to check-in from your phone or other device. This feature will also be available so you can check-out (subject to spend) without visiting the main desk. On arrival you will be able to make a contactless payment (subject to your bank) or using the chip and pin payment method with our payment machines if that is not possible. Your room will then be allocated, and you will be able to use a digital key from our hotel App or be provided with a disposable room key. Our Hotel App leads to a full property directory, menus and health and safety guidelines ensuring you have the best possible experience with us. Our team is also just a phone call away and present onsite should you wish to speak with us personally.
How will my room be cleaned during my stay?
Your room will still be serviced during your stay, this will however, only be done when the room is unoccupied. Guests will be able to use the hotel app and also have direct access to the housekeeping team to advise when this will be suitable.
I am disabled and need assistance and to use the rails and handles provided during my stay - how are these being cleaned?
One Hundred Shoreditch is undergoing an accessibility audit with Access Able to ensure enabled features are visibly communicated. The team are at hand to always assist guests, our staff will be able to wear approved face masks and gloves where applicable and following the strictest hygiene procedures. All rails/handles in public spaces are being cleaned every 30 minutes.
Are your rooms being properly disinfected?
Rooms are deep cleaned between guests and then all surfaces receive additional disinfection as per Government guidelines using certified anti-viral cleaning agents (Innuscience – sustainable certified). Full changes of linen, accessories and air management will be included and once the room receives its final hygiene check it will be approved in our system and not opened until the next guest arrives. We will have an additional program running in parallel to this where a selection of rooms is taken out of service every day for steam and ozone treatment.